Last Updated: 09-23-2026

Loop Digitizing (“we,” “us,” or “our”) operates loopdigitizing.com (the “Site”) and provides embroidery digitizing, vector art, and related design services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or use our Services.

This Privacy Policy is intended to comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Texas Data Privacy and Security Act (TDPSA), and similar state laws.

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us:

  • Contact details — name, email address, phone number, business/company name
  • Billing and shipping information for order processing
  • Payment information (processed by third-party payment processors — we do not store full card numbers)
  • Artwork, logos, images, and design files you upload for digitizing
  • Order specifications (garment type, fabric, stitch preferences, thread colors, file formats)
  • Messages, feedback, or support requests you send us

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on the Site, referring URLs
  • Cookies and similar tracking technologies (see Section 5)

We do not knowingly collect “sensitive personal information” as defined under the CCPA (such as Social Security numbers, precise geolocation, or biometric data).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your digitizing orders
  • Communicate with you about orders, quotes, revisions, and support
  • Provide proofs/previews of digitized files before final delivery
  • Process payments and prevent fraud
  • Improve our Site, Services, and customer experience
  • Send promotional or marketing communications (with an opt-out option, in accordance with the CAN-SPAM Act)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell or “share” (as defined under the CCPA, including for cross-context behavioral advertising) your personal information.

We may disclose information with:

  • Service providers — payment processors, file storage/hosting providers, email and communication tools, and other vendors who support our operations, under contracts requiring them to protect your data
  • Legal authorities — when required by law, subpoena, court order, or to protect our rights, safety, or property
  • Business transfers — in connection with a merger, acquisition, or sale of assets

4. Your Design Files and Intellectual Property

  • Uploaded artwork and design files are used solely to fulfill your order.
  • We do not claim ownership of the artwork you submit, and you represent that you have the right to use and submit it for digitizing.
  • We retain completed digitized files for a period of 6 months for revisions and re-orders, after which they may be deleted.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the Site functioning properly
  • Remember your preferences
  • Analyze traffic and usage (e.g., via analytics tools such as Google Analytics)
  • Support advertising, if applicable

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Know/Access — request the categories and specific pieces of personal information we’ve collected about you
  • Delete — request deletion of personal information we hold about you, subject to certain exceptions
  • Correct — request correction of inaccurate personal information
  • Opt out — of the sale or sharing of personal information (we do not currently sell or share personal information) and of targeted advertising
  • Non-discrimination — we will not deny goods/services, charge different prices, or provide a different level of quality for exercising your privacy rights

How to exercise your rights: Email us at info@loopdigitizing.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

California residents: Under the CCPA/CPRA, you have the rights above and may also request information about the categories of third parties with whom we’ve disclosed your data in the preceding 12 months.

Texas residents: Under the TDPSA, you have similar rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of targeted advertising, the sale of personal data, or profiling.

Other states: If you are a resident of a state with a comprehensive privacy law (e.g., Colorado, Connecticut, Virginia, Utah, Oregon), you may have similar rights, and we will honor valid requests consistent with applicable law.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our Services are not directed to individuals under 13 (or 16 where applicable), and we do not knowingly collect personal information from children in violation of the Children’s Online Privacy Protection Act (COPPA).

11. Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated where required by law.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Loop Digitizing
5900 Balcones Dr, 17424
Austin, TX 78731, USA
Phone: +1 (512) 842-0499
Email: info@loopdigitizing.com